Our New Year’s Resolutions 2012

Happy Hanukkah! Happy Kwanza! Merry Christmas! Happy New Year! From all of us at Zenzi, we wish you an amazing holiday week and a fantastic time ringing in 2012!

Zenzi’s New Year’s Resolutions 2012

Arianne Schumacher

Professional: To build quality media and professional relationships that will help further my clients’ goals, message and mission.

Personal: Breathe. Laugh. Love. Dream. Achieve. And drink more water… just because it’s good for you! …and maybe go to the gym..
Courtney O’Rourke

Professional: Turn my online relationships into IRL relationships. I’m even *considering* not following someone on Twitter until I meet them in person first. Radical, right?

Personal: I WILL learn to speak French in 2012!


Hilary McCarthy

Professional: To work with my teams to stalk (ahem…), be even more targeted and proactive to the top 3-5 reporters identified with my clients. To think outside of the box on how we can offer something special just for them, in so doing, make their lives easier. And, of course, to always think about the big picture for clients and their audiences (always look at it from the perspective “what’s in it for me?”).

Personal: To have greater balance; turn off the “thinking me” every now and then and just be present in the moment.


Jenn Tsang

Professional: Remember that whenever I get stuck or it feels like I’ve hit a wall that there IS a resource to help me out.

Personal: Bump my parents to the top of my most called list.

 

Julie Lyons

Professional: Become an expert in new media measurement, providing our clients an accessible, accurate way to measure social engagement, online conversations and more.

Personal: Take a photography class and pull my food blog out of hiatus.

Lanette Jorgensen

Professional: To build my professional network with media, clients and other PR professionals!

Personal: To find a true balance in hopes to make more time for me!


Lauren de la Parra

Professional: Continue to learn and absorb as much as I can about PR and to work on my public speaking for CTR next year.

Personal: To try and find one thing everyday to be thankful for and to continue giving back to others.

Sarah Hardwick

Professional: Grow my influencer network by 150% and learn one new tech tip, trend, or tool each day.

Personal: Breathe, hydrate, meditate!

 

Tenaya Wickstrand

Professional: To increase my efficiency by 20% for day to day tasks.

Personal: To get involved in theater/a band/ you name it… just something musical!

 

 

 

In Hot Water? Crisis Communication on How to “Clean Up”

It can happen to any company, you get into a situation over your head and need to react fast to fix a problem. Most of the time, we can detect potential issues and work to nip them in the bud before they explode, but what about the issues that we can’t plan for? A crisis communication plan is an important PR strategy to diffuse negative situations by showing a proactive attempt to alleviate a problem.

Why is it Important to React Quickly and Launch Your Crisis Communication Plan?

As crisis communication expert Gerald Baron says, “If you’re not quick, you’re not relevant” and he couldn’t be more right. Time is of essence when dealing with company crisis. For example, Sea World managed to promptly address the tragic incident where one of the park’s 12,000 lb. killer whales drowned a seasoned trainer.

What Worked?

Sea World did an excellent job of implementing a quick and effective crisis communication plan by releasing a company statement of what happened (although they changed the trainer’s cause of death later). In addition to the all-important statement, Sea World hit the social media platform running and addressed the situation on their blog and via Twitter. Sea World even suspended the @Shamu Twitter handle because of its controversial voice.

You Can Run, But You Can’t Hide!

Sea World did a great job of utilizing their President, Jim Atchison to address and ensure viewers and media that Sea World would not take the situation lightly, and would be conducting further investigation into the incident.

We’ve all seen it happen, (ahem… Tiger Woods). People and companies make poor PR moves to avoid a negative situation all together. Instead of taking responsibility, they hide to avoid public scrutiny, hoping the action will eventually be forgotten. Conversely, Sea World addressed the killer whale incident head on. In the grand scheme of things, Sea World’s responsive, hands-on approach saved their brand from a lifetime of negative publicity.

5 Steps to Crisis Communication

  1. Create a crisis team:  It is critical that this team consists of the most senior-level executives, public relations professionals, corporate communication and marketing departments, etc. Furthermore, a crisis is NOT the time, I repeat NOT the time to receive media training. Anyone on this team must be previously trained in dealing with the media and ready to address the hardest-hitting questions publicly.
  2. Monitor potential risks: CEO’s and top executives usually have a good idea of what kinds of risks their company might encounter, whether this stems from the state of the economy, to potential government regulation or even potential threats from competitors. Although these are mostly foreseen issues, there is always the chance that lower-level employees can encounter unique problems that your crisis communication teams needs to be aware of. Keep communication channels wide open, every employee offers valuable input. Think of potential risks as an ongoing project, if you continually monitor your risks, then you will always be in a good position to handle a problem if it arises.
  3. Pre-planned processes and protocol: If a crisis occurs, it’s imperative to have processes and protocol in place for quick reference. Who is your chain of command? Do you have pre-approved information and protocol set up to address the media? Crisis can happen at any time, will you be ready to address issues and answer questions on behalf of your company?
  4. Keep a close eye on social media: More than ever before, social media can be a blessing and a curse. In a time of crisis, companies need to consider the fact that traditional means of communication such as a press conference is not necessarily the most effective way to extend your message. Instead of sticking to traditional mediums, companies should think outside the box and remember that people get their information from a variety of sources these days such as, blogs, discussion forums, Facebook and Twitter to name a few….plan accordingly. Careful monitoring of company Facebook and Twitter accounts is key. Social media can be your quickest medium to media and consumers to address difficult questions, correct false assumptions and in general, be a voice of reason – since you know your company best.
  5. Q&A, role-play:  Companies can easily identify potential risks and monitor them, but there’s more to that. Role-playing can offer tremendous insight into how to deal with a company crisis. After identifying potential risks (see question 2), come up with dialogue to address each of those problems. If you have a good idea of what could happen, then you should be able to establish some dialogue on that issue. Think of questions the media might ask and come up with answers…you won’t be sorry you did this!

Getting to Know You. Reaching Out to Mommy Bloggers.

As a parent, the first place you may go when little Suzy or Johnny gets sick or acts up (and you want to find out how to deal with it) is on the Internet.  If you do, you are not alone.

Blogs, in particular, are growing in popularity, and can be a great resource—whether, as a parent you are looking for insightful behavioral wisdom, observations on the joys of raising kids or helping your family to eat better—if not a great escape to hear from other moms and dads facing similar challenges.

But just as your needs for information vary, so too do blogs, in the ways that they provide it. The following are just a few examples of the types of blogs out there:

Continue reading

Building and Styling your G+ Brand Page

Though Google has made Google+ Brand pages fairly intuitive, there are a couple features that I want to highlight so your page can be as “you” as can be! If you’re not personally on G+ already, check out our Google+ Walkthrough to familiarize yourself with its features before diving into making a brand page.

If you haven’t created your G+ brand page yet, go to your personal Google+ page and on the bottom right side bar, select “Create a Google+ page.” Google will then walk you through creating your page.  Whether you’ve created your brand page already or not, make sure you take note of these features – highlighted in this image.

  1. Have a Punchy Tagline. Right under the name of your page, you get 10 words to describe your page. Make sure these 10 words (or less) alone gets your message across.
  2. Posting. Like your personal G+ page, posting to your brand page works the same. It is set to default share with the public, so make sure everything you’re posting is relevant and what you want the world to associate with your brand. For more info on posting to certain circles versus public, see our Google+ Walkthrough.
  3. Circles. One of the major differences with G+ Pages versus your personal G+ is that pages cannot add individuals to its circles without the individual first adding the page to one of their circles. However, pages can add each other freely.
  4. Photos. If you’re building a brand page on G+, you probably already have a Facebook brand page. To easily repopulate all your photos from your Facebook page to your G+ brand page, check out Pick&Zip. It will let you select anything from your pages’ albums to your own albums to your tagged photos. Then you can easily go into your G+ brand page and re-upload your albums or use Picasa Desktop (free) which can sync directly with your G+ account. Unfortunately, you will have to redo all your captions and tags. Sorry ‘bout it. For more on Google+ photos, check out Charlie Sorrel’s article in Wired.
  5. Videos. G+ pages has a tab to easily upload and share videos. It also gives a nifty option to disable the video link if you have no videos to share to keep your page clear of clutter.
  6. Scrapbook Photos. The 5 photo spread across the top of your Google+ Page is your “scrapbook photos.” These are photos you define and will not change without your instruction, unlike Facebook where the top photos on your page are defined by the most recently added photos. This gives you a chance for some very creative branding such as these Google+ Pages.

Aside from the design and content on your page, make sure to add your official G+ badge to your website! They provide the code snippet and by adding it to your website, you easily “verify” this is your brand’s official page and drive traffic to your new G+ brand page. To find your G+ brand badge, in the left hand column click “Get started.”

Then follow to “Get the Badge>>.” Also on that page is your direct link to your brand’s Google+ page.

Another important note is that Google+ Pages currently only allows one admin. Mashable has reported that Google+ will enable multiple admins for brand pages before 2012. We’re keeping our fingers crossed.

If you have any further questions, I’d love to help answer them! Leave a comment and we’ll get back to you. Add us to your circles for more more trends and insights!

Tastefully Developed: Favorite Foodie Apps of 2011

It’s official, the 2011 holiday season has arrived in all its glory! While I truly love the holidays and savor every moment with family and friends,  for me and many others the holidays are always paired with a variety of new but familiar angst all centered around one thing:  FOOD.

Where will we be dining this year? Will we be hosting? Do we really want to do a turkey? How can we possibly fit 20 people in our tiny apartment? Should we brave the turkey fryer this year? What is Tofurky, and is it really shaped like a turkey? What day am I going to brave the lines at the market? How about a standing rib roast instead? What is a standing rib roast, exactly? Can’t we just get Chinese take-out and call it a day? What time should we make the reservations for? Are there any restaurants in our neighborhood that are even open on Thanksgiving?

Sound familiar?

Whichever path you choose this season- be it the path to culinary nirvana or your favorite restaurant down the street, here are some of my favorite iPhone and iPad apps designed to help pave the way.

Forkly: Move over Foodspotting, there’s a new, cooler app in town. Forkly made its big debut this summer, and with recent awards from the Denver Web Awards and big props from Mashable, it’s quickly risen to the top of the most tasty food apps list. Forkly allows you to share your foodie adventures by tasting and rating your meals and drinks. It is designed to match your tastes against those of fellow forkers to provide you with the smartest recommendations. My favorite part of Forkly is the ease of use. Never before has it been easier to share your tastes, complete with photos. From a restaurant, your fridge, a food truck- wherever you and your iPhone end up dining, there’s the opportunity to “Fork It” with your friends. Sync up with your Facebook and Twitter forkin friends, and before you know it you will have an arsenal of new “Wants” to try from across the globe. I have gotten into the routine now of looking up tastes, or “Discover” from a restaurant even before I see the menu. I call it planning ahead. If you haven’t already, you can download Forkly for your iPhone from iTunes. Happy Forkin!


Epicurious: From the folks at Epicurious.com, this app is my go to app for recipes, shopping lists and inspiration. Epicurious has been by my side long before iOS existed. I have had many successes, and only a few failures that I can recall over the years. Although I am passionate about cooking and culinary exploration, I loathe the shopping part of the process. Reason #1 why I love Epicurious- the shopping list feature. It automatically populates a shopping list that can be emailed to you or whoever you have deemed your personal shopper to make the shopping experience a breeze. I find the interface to be very user friendly, including the search feature, which makes for easy discovery of new recipes from all types of cuisines. User reviews always come in handy and offer up interesting variations and alterations to each recipe. When it comes to seasonal recipes, they provide an excellent array of menu options from easy to difficult. I have both the iPhone and iPad app, with the iPad always being the preferred device in the kitchen. It makes a perfect electronic cookbook. Epicurious is available in iTunes, for a wide selection of devices, iPhone, iPad, Android, B&N Nook, and Windows Phones.


The Complete Cheese Directory: A newer addition to my iOS foodie toolkit, the Complete Cheese Directory is simply easy to use, and informative. I absolutely love cheese, but consider myself to be a novice when it comes to building the ultimate cheese platter. I’m always challenged by putting together that perfect selection that is both complementary and delicious. My favorite feature of this app are the photos that accompany each cheese, along with a suggested wine pairing. It boasts one of the largest selections of cheeses, and continues to be an extremely valuable companion for any visit to the cheese counter. The Complete Cheese Directory is available for the iPhone, and can be downloaded on iTunes.


Urbanspoon: You gotta love Urbanspoon! This was the very first iPhone app I remember downloading, and it’s never let me down. With an enormous network that’s forever expanding, Urbanspoon has really pioneered the foodie restaurant finder app world. The ease of use,  giant network providing a plethora of reliable reviews, and the slick yet simple design are reasons enough to love it. The slot machine style shake search feature is still one of my all-time favorite search tools out there. It allows you to search for restaurants by location, cuisine type and price range. Thanks Urbanspoon, it’s been great having you around. Download Urbanspoon on iTunes, available for the iPhone, iPad, Android and Blackberry.

 

From our table to yours (be it your coffee table, your favorite restaurant table, or your fancy, glorious dining room table) We wish you a very Happy Holiday Season! Bon Appetit!

 


How Does Blogging Increase My SEO?

We’ve all seen it – whether it’s a Fortune 500 conglomerate or the cabin rental company in “nowheres-ville” – the truth is people everywhere are BLOGGING! You can’t visit a major site anymore without seeing a blog of some sort, and I’ll tell you… it’s only going to get more popular.

Large company executives and small business owners alike have gotten hip to the idea that blogging can boost search engine optimization, which helps them get face time with their customers. Basically, what it boils down to is Google (which we know is ruler of all that is e-commerce) wants to see new and evolving content on a consistent basis. This is why blogs have started to take off. What people don’t realize, though, is that the content has to be relevant to the consumer, which is where “content marketing” comes in!

I had the distinct pleasure of meeting Marcus Sheridan (@TheSalesLion) at this year’s BlogWorld Expo LA, and let me tell you he is a true pioneer! Not because he invented content marketing or anything like that, but because he explored how to use these concepts in his real life… and it worked! With that in mind, let’s dive into a few tips Marcus shared at BlogWorld and few more he outlines in his free eBook, Inbound and Content Marketing Made Easy.

 

7 Blogging Ideas That Boost Your Online Presence

1. Pricing Articles
Most companies are afraid to talk about prices, but the fact is it’s the first thing on a customer’s mind. Now, as Marcus points out, most companies want to avoid all talk of prices until a sales agent can sit down with a customer. But they won’t even get that far. The companies that refuse to talk about their prices are loosing potential leads and business. When a price isn’t easily accessible, people move on to the next site. So, the moral of the story is talk openly about price. It doesn’t have to be exact. It can be a range, but Google will reward you for addressing it head on!

2. Cost Articles
You might be doing a double take right now, as I did when I first read this tip, but don’t worry, this isn’t a typo. When it comes to SEO you have to realize that “cost” and “price” may mean the same thing to you and me, but in the world of Google there is no relation. Google has algorithms that are designed to help people find exactly what they are looking for. Some people will type “price of xyz,” while others will enter “what does xyz cost?” Our job as content creators is to write with all of these variations in mind. If we can write how our customers think, our SEO will instantly go through the roof.

3. Vs. Articles
When customers go to make a big purchase, they’re going to look around for a variety of quotes. You have to know who your competitors are and write about them. People instinctively want feedback when it comes to purchasing decisions, which used to come mostly from family and friends.

This is still predominately the case, but the Internet has changed this dynamic forever. Now, customers can quickly Google “Which is better? Company X or Company Y.” You can’t control what friends or family might say, but you can make sure this potential customer gets an answer to their questions and that it comes from you! Write an article that compares your company to each of your competitors, and make sure it’s thorough. Your customers will appreciate the fact you’ve done most of the comparison work for them. Click here for an example of  a “Vs. Articles.”

4. Problem Articles
Customers always want to know what the drawbacks are, and as with everything else – they turn to Google. No matter your industry, these blog posts are universally important. In Marcus Sheridan’s example, he wrote a blog post outlining the problems with fiberglass pools, but also paired it with solutions that would convince his customers that fiberglass pools were still a reasonable option. The intention of these articles is to understand the consumers concerns, and then to assuage their fears through useful and detailed articles.

5. Review Articles
All companies will contrast and make comparisons to other products when selling, but for some reason they are apprehensive about carry that same conversation online. The reality is, your customer is online and will Google these phrases one way or another. The question is: “Do you want to have a voice in the conversation?” If you are willing to write reviews on your products and services, as well as your competitors, your blog posts’ SEO will help your website rise to the top of Google searches.

6. Awards
You are an expert in your field, right? Why not create your own industry awards? This is not to say you give them all to yourself, though. Include other businesses in your industry. With blog posts like, “2012’s Trendiest Restaurants” or “Best Landscaping Designs of the Year” you will get tons or organic hits on Google, plus it will certainly increase the amount of inbound links to your site. Everyone wants to show off awards they’ve received or free press – even your competitors will be linking to YOUR site.

7. Gimmicks
Even the best of industries have their fair share of sales gimmicks or scams. Your customer just may not know about them. Here is your chance to set yourself apart from the other companies in your industry. Position yourself as a champion for the customer instead of being one of the “good ole boys.” Expose these scams and gimmicks through your blogging. You may not gain any friends in your industry, but they are your competitors anyway. If you care more about your customer, you will create loyal fans for life. Click here for an example of a blog post exposing an industry flaw.

Ultimately, the key is to write a lot, about EVERYTHING. Put yourself in your customers’ shoes, and Google will reward you!

 

Reaching Audiences Through All Senses

Attending BlogWorld can certainly be overwhelming with the flood of information! During my time there, one session stood out to me not just for the insight, but for the humor and straightforwardness of the speaker, Pat Flynn. Flynn is creator of the site Smart Passive Income Blog.

The stand out for me was that Flynn focused on the two main drivers of traffic to his site: itunes (podcasts) and youtube. I never thought of videos and podcasts as main parts of getting traffic to your site, but it is!

Here are some of his great tips.

YouTube
Flynn suggests adding videos to your blog to supplement some of your current content. Whatever your blog focus, use the tools you are already giving and put them in a video for greater emphasis.

Video tips:
1)   Do your research first
2)   Have a call to action in your video. Maybe you want viewers to go to your site, or sign up for a newsletter. Whatever it is, ask them to do it.
3)   Your video title needs to attract and be keyword rich
4)   Tag your video correctly. You can piggyback on heavily trafficked videos to see their tags.
5)   Pick the right thumbnail. Look at video that are similar and pic a thumbnail that will make your video stand out.

Podcasts
Podcasts are awesome connecting to your audience. People can listen and be tuned in to you anywhere and at anytime. Whether they are in the car, at home or on a plane.

Podcast tips:
1)   Create an outline for each show
2)   Bring guests on for variety
3)   Be concise
4)   Have good sound quality
5)   Try recording unedited for authentic feel
6)   Include great artwork
7)   All copy for the podcast needs to be keyword rich
8)   Have a call to action
9)   Post notes or full transcript of show

There are so many mediums these days to engage with your audience that it may seem a little daunting, but just take one thing per day and before you know it you will be achieving more than you ever thought possible!  It’s not about doing all of it at once, take your time to build your readership through these different channels.

Have you recorded a posdcast or video? What kind of success have you seen? We want to hear about it!

Can Social Media Produce Solid ROI?

Marketing is one big ass beast. No lie, I get overwhelmed when I think about all the different components of marketing and how each must be implemented optimally to achieve the ultimate ROI – sales.

For the sake of sanity, let’s focus on social media and its ability to produce positive ROI. Skeptics are still questioning the value of social media in their business. Some say that social media is great only for building a brand or interacting with customers and the public. However, there exists data that says otherwise, and I’m inclined to agree.

Mustafa Is Sexy

Old Spice’s popular YouTube campaign with Isaiah Mustafa certainly stirred up a storm. WK reported within one day of Old Spice’s “The Man Your Man Could Smell Like” campaign launch, the video had received almost 6 million views. Within one week, 30 million views. But did it increase sales? Within one month of the campaign launch, sales were up 107%. Yeah, I think it’s safe to say that social media increased Old Spice’s sales.

Korean BBQ Taco Truck Delivered Via Twitter

Food trucks are the new craze everywhere. They easily cut costs by having niche markets, unique eats and essentially free marketing. Take for example, Kogi Korean BBQ, a popular Korean Taco Truck in the LA area. Upon its launch, the only way to know where the Kogi truck was going to be was to religiously follow @kogibbq on Twitter, and when they tweeted out their location, drop everything and rush over. Not only do people come, but if you try to show up at a Kogi Taco Truck, you can easily wait hours for a Kigo Kimchi Quesadilla or Short Rib Burrito. Due to solely using Twitter to generate revenue, Newsweek dubbed Kogi as “America’s first viral eatery.”

Numbers Don’t Lie

Webmarketing123 recently released their State of the Digital Marketing survey that states that 68.4% of marketers surveyed say they have generated leads from social media sites with over 55% of those leads closed as deals. Of those surveyed, 60% say they plan to increase their social media marketing budget in 2012. Companies are gearing up for the age of social media, and it’s evident that it’s hear to stay.

Conclusion

FB(Twitter)^LinkedIn + (Your Business) = $$$

Broadband 2011 …The Hell?

Zenzi Client, Sandvine, just released their semi-annual Global Internet Phenomena Report. If you have never seen a past report, take a look. The analysis is very interesting to say the least. Last Spring, the report shared big news that about 30% of U.S. broadband downstream is from Netflix alone.

After going over the major findings in the report, it made me think about our “thumb” generation and how we’re using broadband. Let me share with you the following “…the hell?” thoughts I had.

The Fall 2011 Global Internet Phenomena Report found that 55% of Real-Time Entertainment traffic is no longer on our PCs and laptops. That is, we’re streaming the majority of our content to mobile phones, game consoles, smart TVs, etc.

I for one am guilty of abusing my data plan on my smart phone. Nielsen reported that in June 2011, the average data usage for smart phone users is 435MB. Just hopped on the internet on my phone – my usage for this month is at 1.68 gigs. How the hell do we have so much to stream? What the hell are we doing with our lives?

But on the flip side, Sandvine reports that 96% of broadband subscribers use Real-Time Entertainment every month. I have to ask, what the hell are other the 4% doing while online? How the hell do you surf the web nowadays without running across Charlie Bit Me (with 382 million views) on Youtube? 

The Fall 2011 report states that Netflix represents 32.7% of peak downstream traffic, a relative increase of more than 10% since Spring 2011. Two days ago, Netflix reported a loss of 800,000 customers. You might be asking, how the hell does that work? Since the report is analyzing data from September, the Netflix blunders haven’t been accounted for in this report. I for one am very eager to see the next Global Internet Phenomena Report and how the numbers will change. How the hell is Netflix going to dig themselves out of this one?

 


EarthRisk Featured by USA Today for New Hurricane Forecasting Technology

This year’s Atlantic hurricane season is experiencing abnormally high activity causing a loss of lives and hundreds of millions in damages. USA Today featured Zenzi Client, EarthRisk Technology, and their new technology that will give an advanced warning of large hurricanes. 

Before, most hurricane storms could only be detected two days prior. However, EarthRisk Technologies looks to use decades of past hurricaine data to predict probabilities of extreme hurricanes up to 12 days prior or more. The extended time will allow businesses and the public to better prepare for storms.

Visit the National Hurricane Center to track hurricanes and learn about hurricane awareness and preperation. 

Check out a profile on Stephen Bennett in Bloomberg Businessweek, the founder and chief scientist of EarthRisk Technologies.