Blogs Trump Twitter & Facebook on Trust

Brands wanting to increase the level of conversion of their messages to action should strongly consider blogs.  This was one of many interesting findings from BlogHer Inc.’s fifth annual study of women and social media, conducted with market research and analysis firm, Vision Critical.

 

“You trust what you use, and you use what you trust,” said Elisa Camahort Page, Co-founder & COO, BlogHer.

The study found that while women look to a variety of social mediums—blogs, Facebook, Twitter, Pinterest and more—they are more likely to trust feedback on blogs over other social channels.  The study, in particular, finds that in a “trust test” most women chose a sponsored blog review as being a more trustworthy source than a Facebook conversation or celebrity endorsement.  The study also says that women indicate that they look to Facebook primarily “to stay up to date with friends and family” (87%) and “to have fun” (77%).  And they use Pinterest primarily to “have fun” (58%) and “to find out about new products” (39%).

Over 61 percent of active blog readers surveyed in the U.S. say they have made purchases based on a blog recommendation. According to BlogHer’s study, this is almost double the rate of Facebook’s and Twitter’s active users (at 33% and 31%).  The almost 60% of the women in the U.S. general population who actively use social media, report that they turn to online or to social media as part of their purchase process. 41 percent do not. When the study looked at women in the general population who read blogs daily, the numbers who turn online to drive their purchasing rises to over 80%.

The study confirms sentiments at Zenzi that blogs can be a great way to build brand and relationships and that it’s all about a series of touch points and authentically interacting with your customers on a variety of levels to build relationships.  Each “tool” in the social media and marketing arsenal has its own place and role in the relationship building process.  And marketers and communicators need to be looking to a variety of them to touch prospects in their buying decisions along the way.

Though, at Zenzi, we are seeing fewer brands focus on building out their blogs over other social channels, because of the shear amount of time it can take to do so, we would agree that this is a very important channel for marketers to consider in finding and using their company’s voice to communicate with audiences and build relationships.  According to these most recent findings, and our own experiences, brands should be looking to partner with established bloggers, as well as building out their own blog to build trust.  Check out Trilogy by Shea Homes’ blog for just one good example of a company doing just that: http://www.trilogylifeblog.com/  For more on how Zenzi is working with companies to foster blogger relations and testimonials and build their own blogs, see some of our case studies here.

 

Touchdown! Consumers Pick Best Super Bowl Ads, Social Plays Big Role

Advertising experts weighed in on their favorite Super Bowl ads on TV in articles and newspapers across the country as they typically do.  But this year, for the first time, consumers had the final say when they picked the winner in the USA TODAY/Facebook Super Bowl Ad Meter.  

In our post only a few days ago, we filled you in on two expert opinions on the best ads. Consumers, who voted online after each ad aired on the Super Bowl, up until last night, weighed in on their faves. They say Doritos sling shot baby was #1, followed by Budweiser’s “Weego” beer-fetching dog, and Kia’s racy sandman dream, complete with supermodel Adriana Lima, bikini clad fans and Motley Crue.

But probably most interesting was how important social media was in teasing ads and building greater engagement with brands (connecting with consumers via a number of channels is something we advocate at Zenzi).

Brands used social media to:

  • Tease the ads. Honda’s CRV “day out” ad with Matthew Broderick had already gone viral on YouTube and Facebook in advance of the game.
  • Generate good will/give back. Anheuser-Busch encourages people to “Help rescue Dogs” by going to its Facebook page at the end of its Weego ad.  You can like Weego at http://www.facebook.com/BudLight and the brewer will in turn make a donation to the animal rescue foundation.
  • Take brand icons social. M&M created twitter handles for Ms. Green (she melts “for no one”) and Ms. Brown, and you can connect with either or both of them on Twitter.

 

How did consumers respond in turn? Check out these interesting stats highlighted in the USA Today article:

 

  • 985,000 social media comments resulted from Sunday’s Super Bowl commercials. This was more than the 2011 Academy Awards, according to social TV analytics company, Bluefin.
  • 36% of Americans planned to share their favorite ads after the game.  This is an increase of over 30% from last year, says Venables Bell & Partners.
  • In the last three minutes of the game, consumers sent out 10,000 tweets per second, care of Twitter.
  • Major brands that posted Super Bowl-themed messages on their Facebook pages before the game had 60% greater engagement than posts unrelated to the game, says Buddy Media, a social enterprise software company.

 

These findings support the fact that integrated media is here to stay, and consumers will always have the final say.