When you think of values, most people think of words like trust, integrity, honesty, loyalty, or other qualities or ideals they live by. You may associate values with political concepts. Depending on you worldview, you may conceive of them in terms of family, religion, personal freedom, service to others, concern for the environment. All of these are accurate to a certain degree, but they don’t tell the full story.
Just like people, brands have personalities. No two brands are exactly the same, and each brand’s unique personality is reflected in everything from their packaging to their advertising, to their blog posts and social media content. Psychologist Jennifer Aaker identified 5 dimensions of brand personality that can be used to classify the personalities of most brands. Here are the 5 dimensions, with brand examples:
With patients responsible for more of their own out of pocket expenses, healthcare costs on the rise, and options for wellness continuing to grow, patients are doing more research than ever. Hospitals and healthcare providers are beginning to acknowledge the ‘consumerization’ of healthcare. And leaders in this space, from Kaiser to Express Scripts and Novartis, are looking to connect with patients where it matters the most—their hearts. Few decisions are based more on emotion than ensuring the well-being of one’s self or family.
You wouldn’t try to sell World Series tickets to someone who doesn’t like baseball, so why try to motivate your customers with a message about, say, innovation, when their values markers indicate that they tend to favor the status quo? Most businesses understand that it is critical to target the right customer types with their product or service. However, in order to reach today’s more informed, media savvy consumer, businesses must go beyond traditional demographic segmentation and speak to what truly motivates people – their core values. In this post, I will discuss why understanding your customers’ values is more important, and more possible, than ever.
An archetype is a recurring symbol in art or literature that represents an idealized example of a person or thing. Archetypes can range from Biblical figures such as Jesus or Moses to entertainment characters such as Harry Potter or Darth Vader. Each of these characters takes part in a larger than life journey that teaches us a universal truth about human nature, and embodies a moral that serves as a blueprint for how we should live our lives. Psychologist Carl Jung theorized that archetypes are part of the collective unconscious, and proposed several representative archetypes such as the Shadow, the Wise Old Man, and the Mother.
Values tie together behaviors across a wide array of domains and circumstances, such that understanding a person’s value driven behavior requires an equally wide array of values markers. Further, once you understand that behavior, the opportunities for value based decision making are similarly vast. Zenzi’s ValueBase service leverage our proprietary database to uniquely understand the modern consumer.
Zenzi Communications’ Social Values Project is being presented at this year’s FutureM conference October 16 – 18. Data Scientist Ravi Iyer will be sharing the game-changing results of The Social Values Project, which leverages the ubiquity of large connected data graphs from sources like Facebook, Twitter, and Ranker to provide a more complete understanding of the modern consumer. The session, “Using Big Data to Reveal Consumer Values and Inform Storytelling,” will take place on Thursday, October 17 from 2pm to 3pm.
Think that all purchases are created equal? Think again. While splurging on material items like a new car or iPad might bring fleeting pleasure, spending money on life experiences such as concerts, vacations and dining creates a more lasting impression and ultimately greater happiness.
Marketing to Moms? Zenzi breaks down the top misconceptions in mommy marketing, and outlines the importance of genuine interaction.
Not all of life’s purchases are created equal. Whether you seek out social activities or strive for personal development, how you choose to spend your money can have a powerful effect on your happiness.