Just like people, brands have personalities. No two brands are exactly the same, and each brand’s unique personality is reflected in everything from their packaging to their advertising, to their blog posts and social media content. Psychologist Jennifer Aaker identified 5 dimensions of brand personality that can be used to classify the personalities of most brands. Here are the 5 dimensions, with brand examples:
Many brands spend significant time and money developing customer personas or archetypes to gain more understanding of their customers. But what exactly are personas and archetypes? Do you need to use them all? And which offer the best insights to effectively communicate with customers?
A recent article in the Harvard Business Review titled “Marketing Is Dead, and Loyalty Killed It” echoes what more and more marketers are realizing every day: many traditional methods of marketing are no longer as effective in motivating and inspiring customers.
Author Alexander Jutkowitz points to Apple’s phenomenal earnings and 87% customer loyalty in the US and Europe, despite the fact that it does very little traditional advertising and marketing comparatively. Jutkowitz isn’t suggesting brands stop marketing overall. Instead, he recommends they de-emphasize traditional promotional thrusts and focus on loyalty.
An archetype is a recurring symbol in art or literature that represents an idealized example of a person or thing. Archetypes can range from Biblical figures such as Jesus or Moses to entertainment characters such as Harry Potter or Darth Vader. Each of these characters takes part in a larger than life journey that teaches us a universal truth about human nature, and embodies a moral that serves as a blueprint for how we should live our lives. Psychologist Carl Jung theorized that archetypes are part of the collective unconscious, and proposed several representative archetypes such as the Shadow, the Wise Old Man, and the Mother.